Once you’ve signed into your account, you can view your order status in My Order under My Account. Your order status is reflected next to your order number.

If you opt for guest checkout, you will not be able to view your order status. For further assistance, please contact us at [email protected]

To track your order, sign in to your account and view My Order under My Account. View your order by pressing the order number, and press 'Track Order' button and you will be navigated to the online tracking system of the designated courier company.

If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email. Please contact us at [email protected] for further assistance.

If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view My Order under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.

If you have opted for guess checkout, you will still receive a tracking number in your shipment confirmation email. For further assistance, please contact us at [email protected].

Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number to rearrange for another delivery date. If the recipient fails to receive the package after the two delivery attempts, the package will be returned to AVAMOONY.